Online Dispute Resolution: Perspectives to Support Successful Implementation and Outcomes in Court Proceedings

Court-based online dispute resolution (ODR) encompasses a vast and ever-growing array of technologies and processes that are used to resolve disputes in the legal system. ODR programs have been implemented widely in commercial environments to resolve disputes (e.g., on e-commerce website eBay), but since 2015, court-based ODR programs in the United States have expanded from a handful of exploratory pilots to countless programs in small and large courts alike.