The information presented in this layer of the model is designed for staff working directly with persons under supervision and who are responsible for supporting behavior change work, monitoring progress, and reporting on and enforcing compliance. Direct-service staff have a powerful impact on persons under supervision by helping them achieve goals, complete supervision, and improve their quality of life. In addition to CSOs, this audience includes case managers, reentry specialists, client liaisons, and employment and/or housing specialists.

Content for the direct-service staff layer should include:

• Example job descriptions
• Example competencies
• Example “day in the life of”

2009 p. 4 Text box - Clarifying terms. But also need to add evidence-informed

2009 p. 25 Applying the Principles at the Case level discussion

2011 p. 17 Evidence-Based Practices Skills Assessment

2011 pp. 69-70 Tipsheet – Implementing EBP as a PO